Aruba Support Details

TAC Contact Details

India: 0008004402249
Email: support@arubanetworks.com
         ArubaTAC responds to email technical support questions within one (1) business day. 



To manage Aruba product licenses, please go to: licensing.arubanetworks.com
 

Generating Logs

To generate 'logs.tar' along with 'tech-support' information on the controller for TAC analysis, follow these steps from the CLI or WebUI.

From CLI

1) Configure a TFTP server, which is routable from the controller's interface.

2) SSH, or Telnet (if enabled), to switch from your management terminal and enter these commands:

(Aruba)#tar logs tech-support

(Aruba)#copy flash: logs.tar tftp: < TFTP server IP> logs.tar

This should save the file to TFTP server's root folder.

3) Upload the file to the support site or send it to the support engineer working with you.

From WebUI

1) Logon to the Web UI of the controller(s).

2) Go to Maintenance > Copy logs > Download Logs > and check 'Include Technical support Information'> and click Apply.

3) Save this log to your system.

Packetshaper Support Details

TAC Contact Details

Bluecoat - Packetshaper TAC for INDIA

Technical Support:

    +60-3-2687-7501

    000-800-440-1951 (toll-free)

Duty Manager:

    +1 408-541-3700

    000-800-440-1952 (toll-free)

Customer Care:

    +60-3-2687-7501 #3

    000-800-440-1951 #3 (toll-free)

 Logs to be collected before opening a case

1. The output of the following commands will create a ts.zip file that will contain the unit’s configuration, diagnostic and log files. Please copy and paste following commands into Packetshaper command line.   

zip -r ts.zip 9.258/diag 

zip -r ts.zip 9.256/log

zip -r ts.zip 9.256/cfg

2. The ts.zip file will be created at the current working directory.  You can download the file to your computer by navigating to the correct directory using FTP or retrieve the file via ‘file browser’ at the ‘info’ tab of Packetshaper web interface (from ‘file browser’, go to the correct directory, right click on the ts.zip file and save to your computer).

 

F5 Support Details

TAC Contact Details

Support Contact Number for INDIA: 000-800-650-1448

Mail: support@f5.com

Web: support.f5.com

Logs to be collected before opening a case

The qkview utility is a script that automatically collects configuration and diagnostic information from BIG-IP, 3-DNS, and Enterprise Manager systems. The information is gathered into a single file, which can then be provided to F5 Networks Technical Support to aid in troubleshooting. F5 Networks Technical Support requires qkview output in all cases where remote access to the product is not available

To run qkview from the Configuration utility, perform the following procedure:

Important: The qkview script runs a large number of commands when collecting information. This behavior may cause an additional performance burden on systems that are already heavily loaded. If this is a concern for your system, run qkview from the command line and refer to the Command line options (BIG-IP versions 10.x) or Command line options (BIG-IP versions 9.x) section for information about reducing the performance impact of qkview.

• Log in to the Configuration utility.
• Expand the System menu.
• Click Support.
• The QKView option will already be selected.
• Click the Start button.
• When prompted, click the Download Snapshot File button to download the output file.

AskF5 | Solution: SOL1858 - Overview of the qkview utility https://support.f5.com/kb/en-us/solutions/public/1000/800/sol1858.print.html

Also refer the below link for Information required when opening a support case

https://support.f5.com/kb/en-us/solutions/public/2000/600/sol2633.html

Riverbed Support Details

TAC Contact Details

Web:                support.riverbed.com

Phone:              000.800.001.6524 (India – Toll free)

Email:               support@riverbed.com

Skype ID:          riverbed.support (Call TAC through Skype, no chat)

 Logs to be collected before opening a case

System dump can be generated and provided for initial troubleshooting.

1. Choose Reports > Diagnostics > System Dumps to display the System Dumps page.

2. Click Download Link to view a previously saved system dump.

3. Select the filename to open a file or save the file to disk.

4. Click Include Statistics (this option is enabled by default).

5. Optionally, click Include All Logs.

6. Optionally, click Include RSP.

7. Click Generate System Dump to generate a new system dump.