F5 Support Details

TAC Contact Details

Support Contact Number for INDIA: 000-800-650-1448

Mail: support@f5.com

Web: support.f5.com

Logs to be collected before opening a case

The qkview utility is a script that automatically collects configuration and diagnostic information from BIG-IP, 3-DNS, and Enterprise Manager systems. The information is gathered into a single file, which can then be provided to F5 Networks Technical Support to aid in troubleshooting. F5 Networks Technical Support requires qkview output in all cases where remote access to the product is not available

To run qkview from the Configuration utility, perform the following procedure:

Important: The qkview script runs a large number of commands when collecting information. This behavior may cause an additional performance burden on systems that are already heavily loaded. If this is a concern for your system, run qkview from the command line and refer to the Command line options (BIG-IP versions 10.x) or Command line options (BIG-IP versions 9.x) section for information about reducing the performance impact of qkview.

• Log in to the Configuration utility.
• Expand the System menu.
• Click Support.
• The QKView option will already be selected.
• Click the Start button.
• When prompted, click the Download Snapshot File button to download the output file.

AskF5 | Solution: SOL1858 - Overview of the qkview utility https://support.f5.com/kb/en-us/solutions/public/1000/800/sol1858.print.html

Also refer the below link for Information required when opening a support case

https://support.f5.com/kb/en-us/solutions/public/2000/600/sol2633.html