TAC Contact Details
Support
Contact Number for INDIA: 000-800-650-1448
Mail: support@f5.com
Web:
support.f5.com
Logs to be collected before opening a case
The
qkview utility is a script that automatically collects configuration and diagnostic
information from BIG-IP, 3-DNS, and Enterprise Manager systems. The information
is gathered into a single file, which can then be provided to F5 Networks
Technical Support to aid in troubleshooting. F5 Networks Technical Support
requires qkview output in all cases where remote access to the product is not
available
To run
qkview from the Configuration utility, perform the following procedure:
Important:
The qkview script runs a large number of commands when collecting information.
This behavior may cause an additional performance burden on systems that are
already heavily loaded. If this is a concern for your system, run qkview from
the command line and refer to the Command line options (BIG-IP versions 10.x)
or Command line options (BIG-IP versions 9.x) section for information about reducing
the performance impact of qkview.
- Log in to the Configuration utility.
- Expand the System menu.
- Click Support.
- The QKView option will already be
selected.
- Click the Start button.
- When prompted, click the Download Snapshot
File button to download the output file.
AskF5 |
Solution: SOL1858 - Overview of the qkview utility https://support.f5.com/kb/en-us/solutions/public/1000/800/sol1858.print.html
Also
refer the below link for Information required when opening a support case
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