Aruba Support Details

TAC Contact Details

India: 0008004402249
Email: support@arubanetworks.com
         ArubaTAC responds to email technical support questions within one (1) business day. 



To manage Aruba product licenses, please go to: licensing.arubanetworks.com
 

Generating Logs

To generate 'logs.tar' along with 'tech-support' information on the controller for TAC analysis, follow these steps from the CLI or WebUI.

From CLI

1) Configure a TFTP server, which is routable from the controller's interface.

2) SSH, or Telnet (if enabled), to switch from your management terminal and enter these commands:

(Aruba)#tar logs tech-support

(Aruba)#copy flash: logs.tar tftp: < TFTP server IP> logs.tar

This should save the file to TFTP server's root folder.

3) Upload the file to the support site or send it to the support engineer working with you.

From WebUI

1) Logon to the Web UI of the controller(s).

2) Go to Maintenance > Copy logs > Download Logs > and check 'Include Technical support Information'> and click Apply.

3) Save this log to your system.