Packetshaper Support Details

TAC Contact Details

Bluecoat - Packetshaper TAC for INDIA

Technical Support:

    +60-3-2687-7501

    000-800-440-1951 (toll-free)

Duty Manager:

    +1 408-541-3700

    000-800-440-1952 (toll-free)

Customer Care:

    +60-3-2687-7501 #3

    000-800-440-1951 #3 (toll-free)

 Logs to be collected before opening a case

1. The output of the following commands will create a ts.zip file that will contain the unit’s configuration, diagnostic and log files. Please copy and paste following commands into Packetshaper command line.   

zip -r ts.zip 9.258/diag 

zip -r ts.zip 9.256/log

zip -r ts.zip 9.256/cfg

2. The ts.zip file will be created at the current working directory.  You can download the file to your computer by navigating to the correct directory using FTP or retrieve the file via ‘file browser’ at the ‘info’ tab of Packetshaper web interface (from ‘file browser’, go to the correct directory, right click on the ts.zip file and save to your computer).