TAC Contact Details
Web: support.riverbed.com
Phone: 000.800.001.6524 (India – Toll
free)
Email: support@riverbed.com
Skype
ID: riverbed.support (Call TAC
through Skype, no chat)
Logs to be collected before opening a case
System
dump can be generated and provided for initial troubleshooting.
1.
Choose Reports > Diagnostics > System Dumps to display the System Dumps
page.
2. Click
Download Link to view a previously saved system dump.
3.
Select the filename to open a file or save the file to disk.
4. Click
Include Statistics (this option is enabled by default).
5.
Optionally, click Include All Logs.
6.
Optionally, click Include RSP.
7. Click
Generate System Dump to generate a new system dump.
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