Riverbed Support Details

TAC Contact Details

Web:                support.riverbed.com

Phone:              000.800.001.6524 (India – Toll free)

Email:               support@riverbed.com

Skype ID:          riverbed.support (Call TAC through Skype, no chat)

 Logs to be collected before opening a case

System dump can be generated and provided for initial troubleshooting.

1. Choose Reports > Diagnostics > System Dumps to display the System Dumps page.

2. Click Download Link to view a previously saved system dump.

3. Select the filename to open a file or save the file to disk.

4. Click Include Statistics (this option is enabled by default).

5. Optionally, click Include All Logs.

6. Optionally, click Include RSP.

7. Click Generate System Dump to generate a new system dump.